Is your item too big or too small after all? Don’t worry, exchanging it is really easy! During the returns process, you can exchange your item(s) for the correct size free of charge. That way, you don’t need to place a new order. You can easily arrange your return via the Marie Méro returns portal. Please note: exchanges are only possible for a different size, not for a different item.

You request your return via the portal: Marie Méro return portal.
If you do not receive an e-mail with your return label in your mailbox, please check your junk mail or SPAM.
No mail? Contact us via webshop@mariemero.be 

You can submit a return request within 15 days of receiving your order.
Return requests after this period will not be accepted. You can return your order provided that the clothing is unworn and in its original condition. Trying on the clothing is certainly allowed.
The return cost is 5 euros, which you pay during the return process.
During the return process, you can also exchange your item for a different size: Marie Méro return portal.

Option 2: by post (€5 return postage)

– Create a return label via our portal. Click on the Marie Méro returns portal

– You’ll receive the label by email; stick it on the box and drop it off at a PostNL or Bpost outlet in your area. Belgium: https://www.postnl.be/locatiewijzer/https://www.bpost.be/nl/verkooppuntenNederland: https://www.postnl.nl/locatiewijzer/

- You pay the €5 return postage fee when you request the return. The refund following the return will be equal to the amount of your order. If you choose to exchange the item for a different size, you will not be charged a return fee.

UK and non-European countries:
- Please contact webshop@mariemero.be to request a commercial invoice.
- Include the invoice with the parcel and return it at your own expense, using a Track & Trace number. Without this number, we cannot track the parcel until it reaches us.
- A €15 import fee will be deducted from the refund amount.

Yes, that is certainly possible.
You will receive a Track & Trace code when you request your return shipment via the portal. You enter this code on the courier's tracking page. You will also receive emails from the courier when your return package is received at our warehouse in Aalter.

Your refund will be made to the payment method you used to place the order. If you sent your return via a courier, you paid €5 during the return process.
You will receive a full refund of your order amount in your account.

If you have returned your order to one of our Concept Stores, the full amount will be refunded and you will not be charged the € 5 return fee.

Your loyalty discount will be automatically adjusted in the event of a return. In the event of a return, the loyalty discount will be reduced for your next purchase. This adjustment will be made within 24 hours of the refund.

This is certainly possible. If your order consists of a partial delivery, it is certainly possible to return the first part before you have received the complete order.
Just follow the steps under: How do I return an item?

Yes, the same return conditions apply during the outlet sale. You can submit a return request within 15 days of receiving your order. Return requests after this period will no longer be accepted.

You can return your order provided that the clothing is unworn and in its original condition. Trying on the clothing is certainly allowed.

You do not earn loyalty discounts at the online outlet, so no adjustments will be made in the event of a return.