Terms of service

The consumer has the right to communicate to Marie Méro that he forgoes on the purchase, without payment of a fine and without indication of motive within 14 calendar days from the day following the delivery of the goods or at the conclusion of the services agreement.

ARTICLE 1: IDENTITY OF THE SELLER – VAN DER ELST J. NV (MARIE MÉRO), BRUGSTRAAT 188, 9880 AALTER, BELGIUM. E-MAIL ADDRESS: INFO@MARIEMERO.EU . COMPANY NUMBER: 0459.017.163. VAT-NUMBER: BE459.017.163

ARTICLE 2: RELEVANCY 1. OUR GENERAL TERMS AND CONDITIONS APPLY TO EACH OFFER FROM US AS WEB RETAILER TO YOU AS A CONSUMER (ANY NATURAL PERSON WHO, EXCLUSIVELY FOR NON PROFESSIONAL PURPOSES, ACQUIRES PRODUCTS PLACED ON THE MARKET OR USES SERVICES). 2. BEFORE AN AGREEMENT IS REACHED BETWEEN US, WE WILL BRING THE TEXT OF THESE GENERAL TERMS AND CONDITIONS CLEARLY TO YOUR ATTENTION AND WE ASK YOU TO ACCEPT THEM. IF WE CANNOT SHOW YOU OUR GENERAL CONDITIONS FOR ONE REASON OR OTHER, YOU CAN RECEIVE A COPY OR HAVE ACCESS TO IT BY EMAIL. 3. IF YOU ORDER ONLINE, WE PROVIDE YOU TOGETHER WITH THE ORDER ACKNOWLEDGMENT OR, AT THE LATEST AT THE TIME OF DELIVERY, A COPY OF THESE TERMS IN A FORMAT THAT YOU CAN SAVE OR PRINT. WE RECOMMEND YOU TO ALWAYS DO SO. 4. IF IN ADDITION TO THESE GENERAL CONDITIONS ALSO ADDITIONAL SPECIAL CONDITIONS APPLY, THE ABOVE ALSO APPLIES FOR THESE SPECIAL CONDITIONS. IF OUR GENERAL CONDITIONS WOULD CONTRADICT THE SPECIAL CONDITIONS YOU AS A CONSUMER CAN ALWAYS CLAIM THE TEXT MOST BENEFICIAL TO YOU. 5. GENERAL CONDITIONS THAT YOU WOULD LIKE TO IMPOSE SHALL NOT APPLY, UNLESS IT IS EXPRESSLY AGREED BY US IN WRITING.

ARTICLE 3: OUR OFFER AND YOUR ORDER 1. IF AN OFFER IS ONLY VALID FOR A LIMITED PERIOD, OR IS SUBJECT TO CERTAIN CONDITIONS, WE INDICATE THIS EXPRESSLY IN OUR OFFER. 2. WE ALWAYS DESCRIBE AS FULLY AND ACCURATELY AS POSSIBLE WHAT WE SELL. THE DESCRIPTION IS IN ANY CASE SUFFICIENTLY DETAILED TO LET YOU MAKE A PROPER ASSESSMENT. IF WE MAKE USE OF PICTURES, THESE ARE A TRUE REPRESENTATION OF THE OFFERED GOODS AND/OR SERVICES. HOWEVER, ERRORS ARE NOT EXCLUDED AND IN SUCH A CASE, WE CAN IN NO WAY BE OBLIGED TO DELIVER TO YOU. 3. YOUR ORDER IS COMPLETE, AND THE AGREEMENT BETWEEN US IS FINAL, AS SOON AS WE CONFIRM YOUR ORDER BY MAIL. AS LONG AS YOU DO NOT HAVE RECEIVED CONFIRMATION FROM US, YOU CAN STILL CANCEL YOUR ORDER. 4. IN SOME CASES WE MAY DECIDE TO CHECK WHETHER YOU WILL BE ABLE TO MEET YOUR PAYMENT COMMITMENTS AND WHETHER THERE ARE OTHER REASONS WHY WE WOULD NOT BE ABLE TO SUPPLY TO YOU. IF ON THE BASIS OF THIS INVESTIGATION WE HAVE GOOD REASONS NOT TO GO INTO THE AGREEMENT, WE CAN REJECT YOUR ORDER OR ATTACH ADDITIONAL CONDITIONS TO IT. IN THAT CASE, WE ALWAYS SAY WHY WE DO THAT.

ARTICLE 4: RECALLING RIGHT 1. IF YOU BUY GOODS FROM US (EXCEPT FOR THE EXCEPTIONS LISTED BELOW) YOU HAVE FOR 14 DAYS FROM DELIVERY THE RIGHT TO DECIDE THAT YOU DO NOT WANT TO KEEP THE GOODS. YOU CAN THUS RETURN YOUR ORDER WITHOUT PAYMENT OF A FINE AND WITHOUT GIVING A REASON. WITHIN 14 DAYS AFTER WE HAVE RECEIVED YOUR ORDER, WE WILL PAY YOU THE FULL PURCHASE PRICE BACK. WE NOTIFY YOU ONCE AGAIN CLEARLY THAT IN ANY CASE YOU HAVE THIS RIGHT AT THE TIME OF THE CONFIRMATION OF YOUR ORDER, OR AT THE LATEST AT THE TIME OF DELIVERY. 2. DURING THE FIRST 14 DAYS AFTER DELIVERY WE EXPECT THAT YOU CAREFULLY HANDLE THE ORDER AND THE PACKAGING. IF YOU WANT TO BE ABLE TO RETURN THE GOODS AS DEFINED ABOVE, YOU MUST UNPACK OR USE THEM ONLY TO THE EXTENT AS IS NECESSARY TO ASSESS WHETHER YOU WISH TO RETAIN THE GOODS. RETURNED GOODS MAY NOT BE USED. IF YOU RETURN THE GOODS, THAT MUST BE DONE WITH ALL THE ACCESSORIES AND IN THE ORIGINAL CONDITION AND PACKAGING, AND IN ACCORDANCE WITH OUR INSTRUCTIONS. 3. YOU MUST LET US KNOW WITHIN 14 DAYS AFTER THE DELIVERY THAT YOU WAIVE YOUR PURCHASE. THE RETURN PACKAGE MUST BE WITHIN 10 DAYS AFTER THE NOTIFICATION THAT YOU WAIVE YOUR PURCHASE BE RECEIVED BY US IN THE WAREHOUSE. YOU SHOULD PROCEED AS FOLLOW: RETURNS FROM EUROPE: A RETURN COST OF €5 WILL BE DEDUCTED FROM YOUR REFUND. FOLLOW STEP 1 & 2 ON OUR WEBSITE ON OUR PAGE 'RETURNS'. RETURNS FROM UK AND NON-EUROPEAN COUNTRIES: PLEASE CONTACT OUR HELPDESK VIA WEBSHOP@MARIEMERO.BE. THEY WILL SEND YOU A FREE COMMERCIAL INVOICE FOR THE RETURN. YOU NEED TO PUT 1 COMMERCIAL INVOICE IN YOUR BOX AND NEED TO PUT 1 COMMERCIAL INVOICE ON THE OUTSIDE. RETURN THE BOX AND PAY FOR THE RETURN COSTS. WHEN ALL IS DONE WELL AND WE HAVE NO OTHER TRANSPORT COSTS TO PAY TO THE CUSTOMS, WE WILL NOT DEDUCT ANY TRANSPORT COST OF YOUR REFUND. AFTER RECEIPT OF YOUR RETURN SHIPMENT YOU WILL RECEIVE A CONFIRMATION EMAIL AND THE ARTICLES WILL BE REPAID WITHIN 14 DAYS. THE REIMBURSEMENT SHALL BE MADE TO THE BANK ACCOUNT FROM WHICH PAYMENT WAS MADE. 4. IF YOU RETURN GOODS YOU ARE RESPONSIBLE FOR THE TRANSPORT. IF THEY ARE LOST OR DAMAGED IN TRANSPORT, WE CANNOT REIMBURSE YOU.

ARTICLE 5: THE PRICE 1. DURING THE PERIOD THAT WE MENTION IN OUR OFFER, OUR PRICES DO NOT CHANGE, EXCEPT FOR PRICE CHANGES DUE TO CHANGES IN VAT RATES. 2. OUR PRICES ARE INCLUSIVE OF ALL TAXES, VAT, FEES AND SERVICES. YOU WILL THEREFORE NEVER HAVE ANY SURPRISES. HOWEVER, WHEN WE ADD SHIPPING COST, WE ALWAYS STATE THIS BEFORE YOU PLACE YOUR FINAL ORDER. 3. HOWEVER, IF YOU LIVE OUTSIDE OF EUROPE, YOU MUST ALWAYS HAVE TO PAY ANY CUSTOMS DUTIES OR FEES. THE PAYMENT OF THIS IS YOUR OWN RESPONSIBILITY AND WE CANNOT TELL YOU IN ADVANCE IF YOU WILL BE DUE SUCH FEES AND HOW MUCH THIS WILL BE.

ARTICLE 6: PAYMENT 1. UNLESS WE HAVE AGREED OTHERWISE WITH YOU, WE ONLY ACCEPT PAYMENT VIA OUR WEBSITE. 2. ALL PAYMENT METHODS THAT WE ACCEPT ARE LISTED ON OUR WEBSITE. YOU MAY ALSO PAY BY BANK TRANSFER, BUT IN THIS CASE, YOU WILL HAVE TO WAIT LONGER FOR YOUR ORDER SINCE THE DELIVERY PERIOD BEGINS TO RUN ONLY AFTER THE RECEIPT OF YOUR PAYMENT.3. IF YOU NOTICE ANY ERRORS IN YOUR PAYMENT DATA, OR YOU NOTICE SOMETHING SUSPICIOUS DURING YOUR PAYMENT, YOU MUST NOTIFY US IMMEDIATELY. 4. IF YOU HAVE NOT PRE-PAID, AND YOU HAVE NOT TIMELY OR NOT PAID IN FULL, WE CAN CHARGE YOU THE COSTS THAT YOU HAVE CAUSED BECAUSE OF IT. IN ANY EVENT, FROM THE THIRTIETH DAY AFTER THE INVOICE DATE WITHOUT PRIOR NOTICE YOU ARE DUE AN INTEREST AT A RATE OF 10% OF THE OUTSTANDING AMOUNT INVOICED, AS WELL AS A LUMP-SUM COMPENSATION ALSO OF 10% OF THE OUTSTANDING AMOUNT INVOICED. ALL GOODS THAT WE SEND YOU REMAIN IN EACH CASE OUR PROPERTY UP TO THE TIME THAT YOU HAVE PAID IN FULL. IF YOU DO NOT (TIMELY) PAY FOR THEM, WE CAN AT ANY TIME DECIDE TO TAKE THEM BACK AT YOUR COSTS. AS LONG AS YOU HAVE OUTSTANDING INVOICES TO US, YOU MAY NOT RESELL THE GOODS SUPPLIED BY US, DONATE THEM, USE THEM AS COLLATERAL OR MAKE THEM IMMOVABLE.

ARTICLE 7: CONFORMITY AND GUARANTEE 1. WE GUARANTEE THAT OUR GOODS ARE IN ACCORDANCE WITH YOUR ORDER AND COMPLY WITH THE NORMAL EXPECTATIONS THAT YOU MAY HAVE, TAKING INTO ACCOUNT THE SPECIFICATIONS OF THE PRODUCT. OF COURSE, WE GUARANTEE YOU THAT OUR PRODUCTS MEET ALL EXISTING LEGAL RULES AT THE TIME OF YOUR ORDER. 2. YOU CAN INVOKE THE LEGAL WARRANTY IF THE DELIVERED PRODUCT IS NOT IN CONFORMITY WITH THE PURCHASED PRODUCT AND IF THE NON-CONFORMITY/DEFECT IS ESTABLISHED WITHIN TWO YEARS FROM DELIVERY. YOU MUST INFORM MARIE MERO OF THIS NON-CONFORMITY WITHIN A PERIOD OF TWO MONTHS FROM THE DAY ON WHICH YOU DISCOVERED THE DEFECT. EACH DEFECT MUST BE REPORTED WITHIN TWO MONTHS AFTER THEIR ESTABLISHMENT. SUBSEQUENTLY ALL ENTITLEMENT FOR REPAIR OF REPLACEMENT EXPIRES. IF THE PRODUCT SHOW DEFECTS AND/OR DAMAGE WITHIN THE FIRST SIX MONTHS AFTER DELIVERY, IT IS ASSUMED THAT THE DEFECT HAS EXISTED SINCE DELIVERY. MARIE MERO WILL HAVE TO PROVE THE CONTRARY IF IT DOES NOT AGREE WITH THIS. TO MAKE USE OF A GUARANTEE, YOU SHOULD BE ABLE TO SUBMIT YOUR PROOF OF PURCHASE OF THE INVOICE. PLEASE ENSURE TO SAFE IT WELL. GUARANTEES ARE NOT TRANSFERABLE. 3. PLEASE NOTE: WE NEVER GIVE A GUARANTEE FOR DEFECTS WHICH OCCUR, AMONG OTHER THINGS AS A RESULT OF ACCIDENTS, AGGRAVATION OF THE SITUATION BY NEGLIGENCE, FALLS, USE OF THE GOODS IN CONFLCT WITH THE PURPOSE FOR WHICH IT WAS DESIGNED, THE FAILURE TO COMPLY WITH THE USERS INSTRUCTIONS OR MANUAL, ADAPTATIONS OF CHANGES TO THE GOODS, HEAVY HANDED USE, INCORRECT FITTING, POOR MAINTENANCE, ABNORMAL, COMMERCIAL OR INCORRECT USE. 4. THE WARRANTY ON OUR GOODS IS LIMITED TO THE AMOUNT OF THE SECURITY TO CONSUMERS FOR HIDDEN DEFECTS AND THE GUARANTEE ON CONSUMER PROTECTION AS EXPLAINED ABOVE, BOTH PROVIDED FOR IN THE CIVIL CODE. 5. WE ARE NOT LIABLE FOR GENERAL OR SPECIAL INDIRECT DAMAGE, OF WHATEVER NATURE, SUFFERED BY YOU.

ARTICLE 8: DELIVERY AND PERFORMANCE 1. ALL GOODS ARE SUPPLIED TO THE ADDRESS INDICATED BY YOU IN YOUR ORDER. THE DELIVERY METHOD AND THE DELIVERY ADDRESS CANNOT BE CHANGED AFTER OUR CONFIRMATION OF YOUR ORDER. 2. DELIVERIES OCCUR FROM MONDAY TO FRIDAY, EXCLUDING PUBLIC HOLIDAYS. 3. PICK UP IN ONE OF THE MARIE MÉRO CONCEPT STORES OR IN A MARIE MÉRO SALES OUTLET IS ALWAYS FREE. FOR THE SHIPPING COSTS FOR INTERNATIONAL DELIVERIES YOU SHOULD CONSULT THE WEBSITE OF BPOST, SEE: HTTP://WWW.BPOST.BE/SITE/NL/RESIDENTIAL/PARCELS/IN... SHIPPING COSTS CAN BE CHANGED WITHOUT PREVIOUS NOTICE. SHIPMENTS TO NON-EU COUNTRIES MIGHT HAVE IMPORT DUTIES OR OTHER COSTS. THESE ARE FOR THE CUSTOMERS EXPENSE 4. THE DISPATCH TO A HOUSE IS DONE THROUGH BPOST. THEY OFFER THE PACKAGE TO YOUR CHOSEN ADDRESS, SO CHOOSE AN ADDRESS WHERE YOU ARE PRESENT BETWEEN 8 AM AND 5 PM (E.G. HOME OR OFFICE). IF YOU ARE NOT HOME, YOU SHOULD WITH THE ABSENCE NOTE THAT BPOST LEAVES BEHIND, GO THE POST OFFICE INDICATED ON THIS NOTE FOR PICK-UP. 5. IN SO FAR AS THIS IS REASONABLY POSSIBLE, WE DELIVER YOUR ORDER WITHIN 30 DAYS OF YOUR ORDER, UNLESS AN EXTENDED DELIVERY PERIOD HAS BEEN AGREED OR INDICATED IN ADVANCE. IF WE ARE NOT ABLE TO DELIVER TIMELY, WE WILL ALWAYS INFORM YOU BEFORE THE EXPIRY OF THE PERIOD OF 30 DAYS. IF WE DO NOT DO THIS, AND YOU ARE A CONSUMER, YOU MAY CANCEL YOUR ORDER FREE OF CHARGE. IN THAT CASE WE WILL REIMBURSE YOU WITHIN 30 DAYS AFTER THE DISSOLUTION. 6. OUR SHIPMENTS ALWAYS TAKE PLACE AT OUR RISK. SO YOU DON'T HAVE TO WORRY ABOUT GOODS THAT HAVE BEEN LOST IN THE SHIPMENT. IF HOWEVER YOU AS A CONSUMER RETURNS GOODS TO US, WITHIN 14 DAYS AFTER PURCHASE BECAUSE YOU WOULD PREFER NOT TO KEEP THEM, YOU ARE RESPONSIBLE FOR THE TRANSPORT AND THE RECEIPT OF THEM AT OUR WAREHOUSE. 7. IF THE GOODS SUPPLIED BY US WERE DAMAGED DURING TRANSPORT, DO NOT CONFORM TO THE ARTICLES WHICH ARE LISTED ON THE DELIVERY ORDER OR DO NOT CORRESPOND WITH THE ARTICLES THAT YOU ORDERED, YOU MUST REPORT THIS AS QUICKLY AS POSSIBLE AND CERTAINLY WITHIN 3 DAYS AND RETURN THE GOODS TO US WITHIN 14 CALENDER DAYS AFTER RECEIPT. TO DO THIS YOU MUST RUN THROUGH THE RETURN PROCESS ON THE MAIREMERO WEBSHOP VIA THE BUTTON 'RETURN'. 8. WE CANNOT BE HELD RESPONSIBLE FOR ANY CONSEQUENTIAL DAMAGE BECAUSE OF LATE DELIVERY OR NON-DELIVERY BY THE TRANSPORTER WHOM WE HAVE APPOINTED. OUR LIABILITY REMAINS IN SUCH CASES LIMITED TO THE VALUE OF THE ARTICLES OF WHICH IT IS SHOWN THAT THEY HAVE NOT BEEN RECEIVED BY THE CUSTOMER.

ARTICLE 9: FORCE MAJEUR 1. IN THE CASE OF FORCE MAJEURE WE ARE NOT HELD TO FULFIL OUR OBLIGATIONS. IN THAT CASE, WE CAN EITHER SUSPEND OUR OBLIGATIONS FOR THE DURATION OF THE FORCE MAJEURE, OR DISSOLVE THE AGREEMENT DEFINITIVELY. 2. FORCE MAJEURE IS ANY CIRCUMSTANCE BEYOND OUR WILL AND CONTROL THAT PREVENTS THE FULFILMENT OF OUR OBLIGATIONS WHOLLY OR PARTLY. UNDER FORCE MAJEUR WE UNDERSTAND STRIKES, FIRE, BUSINESS DISRUPTION, ENERGY DISRUPTIONS, DISRUPTIONS IN A (TELECOMMUNICATIONS) NETWORK OR CONNECTION OR USED COMMUNICATION SYSTEMS AND/OR THE NOT BEING AVAILABLE AT ANY TIME OF OUR WEBSITE, NOT OR NON-TIMELY DELIVERY OF SUPPLIERS OR OTHER INTERCONNECTED THIRD PARTIES...

ARTICLE 10: INTELLECTUAL PROPERTY 1. OUR WEBSITE, LOGOS, TEXTS, PHOTOS, NAMES, AND IN GENERAL ALL OUR COMMUNICATIONS ARE PROTECTED BY INTELLECTUAL PROPERTY RIGHTS EITHER BY US, OR BY OUR SUPPLIERS OR OTHER RIGHTHOLDERS. 2. IT IS PROHIBITED TO MAKE USE OF AND/OR TO MAKE CHANGES TO THE INTELLECTUAL PROPERTY RIGHTS AS DESCRIBED IN THIS ARTICLE. FOR EXAMPLE, YOU MAY NOT COPY OR REPRODUCE DRAWINGS, PHOTOGRAPHS, NAMES, TEXTS, LOGOS, COLOR COMBINATIONS, ETC. WITHOUT PRIOR AND EXPRESSLY WRITTEN PERMISSION.

ARTICLE 11: HANDLING OF COMPLAINTS AND DISPUTES 1. NATURALLY, WE HOPE THAT ALL OUR CUSTOMERS ARE 100% SATISFIED. IF YOU DO HAVE COMPLAINTS ABOUT OUR SERVICES, YOU CAN MAKE USE OF THE COMPLAINTS PROCEDURE WHICH IS DESCRIBED ON OUR WEBSITE. WE DO ALL WE CAN TO ENSURE THAT ANY COMPLAINT IS DEALT WITH WITHIN 7 WORKING DAYS. 2. ON ALL AGREEMENTS THAT WE CONCLUDE WITH OUR CUSTOMERS, REGARDLESS OF THEIR PLACE OF RESIDENCE, ONLY THE BELGIAN LAW IS APPLICABLE AND IN THE CASE OF A DISPUTE ONLY THE COURTS OF THE DISTRICT OF GHENT (BELGIUM) ARE COMPETENT.